Structured fault diagnosis, system restoration and defect rectification across supported platforms, including systems installed by others, with documented reporting and response priorities aligned to your requirements.

BEYOND THE STANDARD SECURITY TECHNICIAN

 

Most security faults aren't isolated. An alarm that won't arm, a camera that misses an event or a door that won't release is often an integration, power or network issue sitting between systems. Our technicians work across the whole security ecosystem, from detection devices and analytics to high- and low-level integrations, so problems get found and fixed at the source.

 

 

PROACTIVE HEALTH MONITORING

 

We can set up system health monitoring on your site so we often know your system is down before you do. Depending on your service agreement, we can alert your team, respond on site, or both.

 

 

24/7 AFTER-HOURS SUPPORT

 

Security failures don't keep business hours, and neither do we. Our dedicated on-call technicians are available 24/7 to restore critical systems and keep your site secure and operational.

After hours, call 1800 255 832 and select option 1. Service agreement clients are attended to within their agreed response times.

 

 

RESPONSE PRIORITIES

 

Clients on a service agreement have response times agreed in advance and scaled to their site's operational and risk requirements:

• Critical: response within 1 hour (by agreement)

• High: response within 1 business day

• Standard: response within 5 days

• Low: resolved within 30 days

• Custom: scaled to your site requirements

Response times apply to clients with an active service agreement.

 

 

WHAT WE SERVICE

 

Intruder detection and duress

• Intruder alarm panels, keypads and monitoring communicators

• PIR and motion sensors, and photoelectric (PE) beams

• Duress and hold-up push buttons, and break glass units

• Door open too long (DOTL) and door-forced alarms

• Environmental sensors: smoke (security-connected), temperature and moisture detection

 

Video surveillance and analytics

• CCTV cameras, recorders and video management software (VMS)

• Licence plate and facial recognition

• OH&S analytics: forklift, hi-vis/PPE, fall, loitering and temperature detection

• Line-crossing and intrusion-zone analytics

 

Access, entry and perimeter

• Access control, door hardware and electronic locking

• Intercom and entry systems

• Automated gates, boom gates and bollards

 

Integration and infrastructure

• System integration across alarm, access control, CCTV, intercom and gate platforms

• High-level (software/API) and low-level (hardwired I/O) integrations

• Network, cabling, PoE and UPS infrastructure supporting security systems

 

 

SYSTEMS INSTALLED BY OTHERS

 

We regularly take over systems installed by other contractors. We assess what's on site, restore it to working order and give clear recommendations. We don't push a full replacement unless it's genuinely needed.

 

 

AFTER EVERY SERVICE CALL

 

You receive a service report covering the fault found, the work completed and any recommended follow-up.